Accessibility

We are committed to ensuring that our website is accessible to all users, including individuals with disabilities. We strive to create an inclusive online experience where everyone can browse, shop, and interact with our services with ease, dignity, and independence. This Accessibility Statement outlines our ongoing efforts to improve accessibility and provides information on how to report issues or request assistance.

Our Accessibility Commitment

We believe that accessibility is a fundamental right, not an afterthought. Our team is dedicated to designing and maintaining our website in accordance with widely accepted accessibility standards and best practices. We continuously review and update our website to address potential barriers and ensure that all users—regardless of visual, auditory, motor, cognitive, or other disabilities—can fully engage with our content and services.
While we work diligently to achieve full accessibility, we recognize that this is an ongoing process. We welcome feedback from users with disabilities to help us identify areas for improvement and make our website more inclusive.

Scope of Accessibility

This accessibility commitment applies to all aspects of our website, including but not limited to:
  • Product pages, categories, and descriptions;
  • Order placement, checkout, and payment processes;
  • Policy pages (Shipping, Refund, Privacy, Customer Service, etc.);
  • Account creation and management;
  • Contact forms and customer service channels;
  • All static and dynamic content (text, images, videos, and interactive elements).

Accessibility Features Implemented

To enhance accessibility, our website incorporates the following features and practices:
  • Screen Reader Compatibility: Content is structured to be compatible with popular screen readers, including proper heading hierarchy, alt text for images, and ARIA (Accessible Rich Internet Applications) attributes for interactive elements;
  • Keyboard Navigation: All website functions and interactive elements (buttons, links, forms, etc.) are accessible via keyboard navigation, without the need for a mouse. Visible focus indicators help users track their position on the page;
  • Color and Contrast: We maintain sufficient color contrast between text and background to ensure readability for users with low vision or color blindness. Color is not used as the sole means of conveying information;
  • Text Readability: Text can be resized (up to 200%) without loss of functionality or readability. We use clear, legible fonts and avoid excessive use of decorative text;
  • Alternative Text for Images: All non-decorative images include descriptive alternative text (alt text) to convey information to users who cannot see the images;
  • Form Accessibility: All form fields include clear labels, error messages, and instructions. Required fields are clearly indicated, and users are notified of submission success or errors;
  • Consistent Navigation: Website navigation is consistent across all pages, helping users with cognitive disabilities orient themselves and find information easily.

Reporting Accessibility Issues

If you encounter any accessibility barriers while using our website—such as difficulty navigating with a screen reader, unreadable text, or inaccessible forms—please let us know. We will review your feedback promptly and take reasonable steps to address the issue.
To report an accessibility issue or request assistance, please contact our customer service team through the "Contact Us" page on our website. When reporting an issue, please include as much detail as possible, such as:
  • The URL of the page where the barrier occurred;
  • A description of the accessibility issue (e.g., "I cannot navigate the checkout form with a keyboard" or "The images on this page do not have alt text");
  • Your contact information (if you wish to receive a response);
  • Any additional information or suggestions for improvement.
We will respond to accessibility-related feedback within 3-5 business days and notify you of the steps we will take to address the issue. If a resolution requires additional time, we will provide regular updates on our progress.

Ongoing Improvement

Accessibility is an ongoing commitment. We regularly audit our website for accessibility barriers, train our team on accessibility best practices, and update our website as new technologies and standards emerge. We also review and incorporate user feedback to continuously improve the accessibility of our online experience.

Third-Party Content

Our website may contain links to third-party websites or embed third-party content (e.g., payment processors, shipping trackers). We are not responsible for the accessibility of third-party websites or content. We encourage you to review the accessibility statements of any third-party sites you visit.

Policy Updates

We may update this Accessibility Statement from time to time to reflect changes in our website, accessibility practices, or user needs. Any updates will be posted on this page, and your continued use of our website after the updates take effect will constitute your acceptance of the revised statement.

Final Note

We are dedicated to making our website accessible to all users. Your feedback is invaluable in helping us achieve this goal. Thank you for your patience and support as we work to create a more inclusive online experience for everyone.