Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website or services, you acknowledge that you have read, understood, and agreed to the collection and use of your information in accordance with this policy. All transactions on our website are settled in US Dollars (USD), and any information related to payments will be handled in compliance with this policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services, process your orders, and maintain a secure and trustworthy shopping experience. The information we collect falls into two categories: voluntarily provided information and automatically collected information.

1.1 Voluntarily Provided Information

This refers to information you actively and knowingly provide to us when using our services, including but not limited to:
  • Contact information: Name, email address, phone number, and shipping address, which are needed to process your orders, deliver products, and respond to your inquiries;
  • Payment information: Credit card details, debit card information, or other payment method details, which are used solely to complete transaction payments;
  • Account information: If you create an account on our website, the username, password (encrypted), and other account-related information you set up;
  • Communication information: Content of emails, messages, or other communications you send to our customer service team, which helps us address your needs and provide support.

1.2 Automatically Collected Information

When you visit our website, certain information is automatically collected by your device and browser, including but not limited to:
  • Device information: Internet Protocol (IP) address, browser type and version, operating system, device model, and unique device identifiers;
  • Usage data: Pages you visit on our website, time and date of your visit, time spent on each page, links you click, and other details about your browsing behavior;
  • Cookie information: Small data files stored on your device to enhance your browsing experience (see Section 6 for details on cookies).

2. How We Use Your Information

We use your personal information only for legitimate purposes that are consistent with the services we provide, including:
  • Processing and fulfilling your orders: Verifying your identity, processing payments, arranging shipping, and providing order status updates;
  • Providing customer support: Responding to your questions, concerns, and requests, and resolving any issues related to your orders or services;
  • Improving our website and services: Analyzing usage data to optimize website performance, enhance user experience, and develop products or services that meet your needs;
  • Sending important notifications: Informing you of changes to our policies, service updates, or other information necessary for your use of our services (you cannot opt out of these essential notifications);
  • Marketing communications: Sending you information about products, promotions, or special offers (you can opt out of these communications at any time by following the unsubscribe instructions in the messages).

3. Information Sharing and Disclosure

We respect your privacy and will never sell your personal information to third parties for commercial purposes. We may share your information only with trusted third parties who assist us in providing our services, and these third parties are required to comply with this Privacy Policy and protect your information:
  • Payment processors: To process your payments securely, we share necessary payment information with our payment service providers, who are obligated to protect your financial data;
  • Logistics and shipping partners: To deliver your orders, we share your shipping address and contact information with our logistics partners, who only use this information for delivery purposes;
  • Service providers: Third parties who provide website maintenance, data analysis, or customer support services, and who have access to your information only to perform these services on our behalf.
We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Your Rights Regarding Your Information

You have the right to control your personal information, and we will assist you in exercising these rights. You may:
  • Access your information: Request a copy of the personal information we hold about you;
  • Correct your information: Request to update or correct any inaccurate or incomplete personal information;
  • Delete your information: Request to delete your personal information, subject to certain legal obligations (e.g., retaining information for tax or order records);
  • Withdraw your consent: Withdraw your consent to the use of your information for non-essential purposes (e.g., marketing communications);
  • Opt out of marketing: Unsubscribe from marketing emails or messages at any time by clicking the "unsubscribe" link in the messages or contacting us through the "Contact Us" page.
To exercise any of these rights, please contact our customer service team through the "Contact Us" page on our website. We will review your request and respond within a reasonable time frame.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Encrypted transmission: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our website;
  • Access control: Restricting access to personal information to only authorized personnel who need it to perform their duties;
  • Data encryption: Encrypting sensitive information (e.g., payment details) stored in our systems;
  • Regular security reviews: Conducting regular security assessments and updates to our systems to address potential vulnerabilities.
While we strive to protect your information, no data transmission or storage system is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files stored on your device that help us remember your preferences, track website usage, and improve our services.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of our website (e.g., remembering items in your shopping cart).

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party websites you visit.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we will notify you by posting the updated policy on this page. Your continued use of our website or services after the updates take effect will constitute your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer service team through the "Contact Us" page on our website. We will respond to your inquiries as soon as possible and address your needs in a timely manner.