Refund Policy

This Refund Policy applies to all refund requests submitted for orders placed through our website. By placing an order, you acknowledge and agree to the terms and procedures outlined below. All refunds are processed in US Dollars (USD), which is the standard currency for all transactions on the website.

1. Eligibility for Refunds

We strive to ensure your complete satisfaction with every purchase. You may be eligible for a full refund if:
  • You submit a refund request within the specified return period (see Section 2 below);
  • The product is in unused or gently used condition, with original packaging (if applicable) and no signs of intentional damage;
  • The refund request is accompanied by valid proof of purchase (e.g., order number, payment confirmation).
Refund requests that do not meet the above criteria may be denied or subject to partial refund, depending on the specific circumstances.

2. Return Period for Refunds

You have 60 days from the date of delivery to submit a refund request and return the relevant product(s). Requests submitted after this 60-day window will not be eligible for a refund, unless otherwise required by applicable regulations.
To ensure your request is processed in a timely manner, we recommend initiating the return process as soon as you determine you are not satisfied with your purchase.

3. Refund Request Process

To request a refund, please follow these steps:
  1. Contact our customer service team through the "Contact Us" page on our website, providing your order number, product details, reason for the refund, and valid proof of purchase;
  2. Our customer service team will review your request within 2-3 business days and respond with a confirmation email, including return instructions (if applicable) and a return authorization (RA) number if your request is approved;
  3. Package the product(s) securely, include the RA number (if provided) in the package, and ship the item(s) back to the address specified in the return instructions;
  4. Provide the shipping tracking number to our customer service team for reference (this helps us track the return package and process your refund faster).
Please note that return shipping costs for eligible refunds are borne by us. We will not be responsible for any shipping costs incurred for returns that are not approved or do not meet the eligibility criteria.

4. Refund Processing Time

Once we receive your returned product(s) and complete the inspection (to verify condition and eligibility), we will process your refund within 5-10 business days. The inspection process typically takes 1-2 business days after the package is delivered to our warehouse.
Refund processing time does not include the time it takes for the refund to reach your original payment method, which varies depending on the payment provider (e.g., credit card companies may take 3-7 business days to reflect the refund in your account).

5. Refund Method

All refunds will be issued to the original payment method used for the purchase. We do not offer refunds via alternative methods (e.g., store credit, cash, or other payment channels) unless mutually agreed upon in writing.
If the original payment method is no longer valid (e.g., expired credit card), please contact our customer service team through the "Contact Us" page to provide updated payment information so we can process your refund smoothly.

6. Non-Refundable Items (If Applicable)

The following items are generally not eligible for refunds, unless they are defective or damaged upon delivery:
  • Products that have been used extensively or show signs of intentional damage;
  • Products that have been opened and used (if the product’s nature requires it to be sealed for hygiene or safety purposes);
  • Customized or personalized items (unless they are defective or do not match the customization requirements).

7. Refund Inquiries and Disputes

If you have not received your refund within the specified time frame, or if you disagree with the outcome of your refund request, please contact our customer service team through the "Contact Us" page. Provide your order number, refund request reference number (if available), and details of your inquiry, and we will review your case promptly and provide a resolution.

8. General Notes

We reserve the right to modify this Refund Policy from time to time. Any updates will be posted on this page, and your continued use of our website and services after the updates take effect will constitute your acceptance of the revised policy.
For any additional questions or assistance regarding refunds, please visit the "Contact Us" page to get in touch with our customer service team. We are committed to resolving your concerns in a fair and timely manner.