This Shipping Policy applies to all orders placed through our website. By placing an order, you acknowledge and agree to the terms outlined below. All transactions on the website are settled in US Dollars (USD).
1. Order Processing & Shipping Time
We are committed to processing and shipping your orders as quickly as possible. After an order is placed and payment is confirmed, we will review, process, and prepare the order for shipment within 1-3 business days. Business days exclude weekends and public holidays.
Once your order has been shipped, we will send a shipping confirmation email to the email address associated with your order. This email will include relevant shipping details to help you track your package.
2. Estimated Delivery Time
After shipment, the estimated delivery time is 6-12 business days. Please note that the delivery time is only an estimate and not a guarantee. Actual delivery may be affected by factors such as logistics company processing efficiency, customs clearance (for international shipments), regional transportation conditions, and weather events.
We will do our best to ensure that your order is delivered within the estimated time frame. If there is a significant delay in delivery, we will proactively contact you to inform you of the situation and provide relevant solutions.
3. Shipping Fees
We offer free shipping for all products on our website, with no minimum order amount required. There are no additional shipping or handling fees for any order, regardless of the order quantity or destination. All shipping costs are fully borne by us.
4. Shipping Destinations
We provide global shipping services. No matter where you are located, you can enjoy our free shipping service. For some remote regions, the delivery time may be slightly extended due to limited transportation options, and we will inform you of the expected delivery time in advance if necessary.
5. Order Tracking
After your order is shipped, you can track the progress of your package through the shipping tracking link provided in the shipping confirmation email. You can also log in to your account on our website (if you have registered) to view the order status and tracking information.
If you encounter any problems when tracking your package, or if the tracking information is not updated in a timely manner, please feel free to contact us for assistance.
6. Undeliverable Packages
If a package is returned to us due to incorrect shipping information (such as wrong address, missing contact information), refusal to accept the package, or failure to receive the package after multiple delivery attempts, we will contact you within 3 business days after receiving the returned package to confirm the correct shipping information.
We will reship the package for you free of charge after confirming the correct information. If we cannot get in touch with you within 7 business days, we will process a refund for your order (excluding any non-refundable fees, if applicable) after deducting the necessary handling costs.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding shipping, please visit our Contact Us page to get in touch with our customer service team. We will respond to your inquiries as soon as possible and provide professional support.
